FAQs

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If we don't service your area yet, please provide your name and email during the sign up process to be placed on our waiting list. We will notify you when we begin servicing your area.

Once you sign up, you’ll be able to select the plan that works best for you. Crave routine? Then our “Weekly” plan is the one for you. Tell us when to come and we’ll be there every week. Prefer a bit more flexibility? We also offer “By Request” service so you can use us only when you need us. You can choose your detergent, softener, dryer sheets, bleach and color-safe bleach from our wide assortment of familiar brands. If you have any special instructions or requests, just let us know. Last step – enter your billing information and you’re on your way to a laundry-free life.

Yes, a valid credit or debit card will be required to complete account creation. Your card will not be charged until laundry is picked up by the driver.

The only things you need to do between now and Laundry Nirvana are:

1. Make sure you have "Notifications" switched on in your account so you can receive reminders and alerts as per your preference.

2. Leave your laundry out on the day of pickup. For your first service, we recommend that you fill a 13-gallon kitchen bag or fabric equivalent, marked with your name and "For HappyNest". Please do not use hampers or boxes of any sort.

3. Your clothes will be returned to you the very next day, along with two additional disposable bags to use on your next pickup. You will receive your very own HappyNest reusable laundry bag upon your second drop-off. Put them in your closet(s) and forget about having to do laundry...ever again. 

Your perfectly washed and folded clothes will be returned to you the day after we pick them up.

* some providers offer Friday pick up with Monday drop off, please call Customer Service for any questions.
** orders over 75 pounds may take an additional day to complete 

Here at HappyNest, we will handle any items that are machine washable. We do not offer Dry Cleaning.

Absolutely. Just log into your account and adjust your notification settings.

None whatsoever. You can cancel or suspend your account at any time.

Yes we do! HappyNest provides fast, reliable, and customized laundry services for hotels, Airbnb, salons, barber shops, fitness centers, restaurants, medical offices, summer camps and more! Learn more here: https://www.happynest.com/commercial-laundry-services/.

Unfortunately, because of military security protocols, we are not able to provide service to military bases.

Yes we do! Please visit the HappyNest Partnership Inquiry Form to get started.

No. We wash and dry our customers’ laundry individually in separate machines.

HappyNest's per bag pricing is dependent on your location. Sign up today and find out how much HappyNest costs in your neighborhood. *Some locations subject to per pound pricing.

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text, just update that in your notification preferences.

We do not have any third party delivery fees.

We accept MasterCard, Visa, Discover, and American Express cards.

If you have an open invoice with HappyNest, you will be unable to schedule a pickup until the past-due amount is resolved completely. You can check your invoice status under "Billing" on your account.

Minimum charges depend on the HappyNest location you are serviced by. Please reach out to Customer Service by emailing hello@happynest.com or texting/calling 855-335-9274.

To update your credit card, log into your account, under "Billing" information select “update credit card information,” enter new credit card information.

The invoice for your most recent laundry pickup and delivery will be updated one day after your drop-off and the amount will be debited from your account within the next two days.

To view all your invoices and their status:

1. Log into your HappyNest account
2. Click on Invoices on the main menu to see a history of all your invoices to date.

You can also receive your invoice totals by Text. Simply make sure you’ve chosen that option under notification preferences.

As a HappyNest customer, before we begin washing your laundry, we will place a hold on your credit or debit card for the estimated total of your order. The estimate will show on your bank statement as a pending charge. Once your HappyNest laundry is washed, dried, folded and ready to come home to you, we’ll bill your card for the final order total, thereby releasing the pending charge.

Pre–authorization is a way to test if your card is working when it is entered into your profile and our payment processor. This encompasses a few things: available funds, address match and whether the card is active. The process of credit and debit card pre–authorization is as follows: A transaction is initiated before we begin washing your laundry.

A pre-authorization (also “pre-auth” or “authorization hold”) is a temporary hold on your debit or credit card that typically lasts five days or less. Your bank makes that determination, not HappyNest, or until the post-authorization (or “settlement”) comes through. In the case of HappyNest, once your laundry is returned, the card is charged for the amount of our service, resulting in the void of the pre-authorization. An invoice is sent to you via the HappyNest application and your preferred method of notification for your tracking.

When we pick up your items, we will weigh and pre-authorize your card. If the charge is not accepted, we reserve the right to hold off on processing your laundry until it is cleared. You will see notifications of this based on your preferences.

If your items are laundered, we reserve the right to hold your items until your invoice is paid. Once paid, we will drop off when we are next in your area, no more than 3 business days.

If you signed up for a pickup and need to cancel, please cancel before 6am in your account the morning of your pickup to avoid any missed pick up fees. To cancel same day, click "cancel this pickup" on your homepage, then confirm cancellation on the next screen. If the pickup is canceled after 6am same day, you may be subject to a missed pick up fee.

If you want to stop your weekly service, you can place your account on hold, we will not come by until you remove the hold!

Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account, you will pay together and have to separate your laundry upon its return.

Yes we do! All customers have a unique referral code to give out. When someone uses your code they receive a $25 credit and once they use the service you will receive a $25 credit on your account. Learn more about it here: www.happynest.com/referral-program

You will be prompted on the billing page to enter the promo code in the box provided! For any promotions received after your account has been created, you may click on the 'Credits' tab located under your profile in your dashboard, select 'Redeem' and enter the promo code. If you have additional questions please reach out to customer service 855-335-9274 via phone or text or email to hello@happynest.com

Yes, gift cards can be purchased here.

If you are unsure if we service the ZIP Code that your intended gift card recipient is located in, please reach out to our Customer Service team at (855) 335-9274.

For locations priced by the pound ONLY. Large items like comforters, pillows, and bedspreads are removed before your laundry is weighed and then billed at a per-piece rate.*

*Some locations bill these large items at a per pound rate.

Per bag pricing is simple! Check out the video above for a full per bag process  HappyNest will send you 2 navy blue HappyNest bags, sized 22" x 28" after your second drop-off. Simply fill the bags with laundry and schedule a pick up. You will be charged a flat rate per bag. The rate does vary by location and will be specified during the sign up process. You can always contact our Customer Service team at 855-335-9274 as well to confirm the pricing in your area!

No, our royal blue per pound HappyNest bags are 30" x 40". Our navy blue per bag HappyNest bags are a smaller size at 22" x 28" and hold about 2 full loads of laundry. The amount of laundry that a full per pound royal HappyNest bag can contain would fill approximately 2-3 of the navy per bag HappyNest bags.

For your first drop off, you will receive 2 disposable HappyNest bags for use on your second pickup. You will receive 2 of our reusable navy per bag HappyNest bags in the mail after your second drop-off. Once received, please write your name in the white space on the front of the bag.

Simply contact our Customer Service team at hello@happynest.com or 855-335-9274 and we will be happy to ship additional bags out to you from our home office. Please allow 5-10 business days to receive them.

For your first pickup, please use a standard 13-gallon kitchen bag, or fabric equivalent. Our navy HappyNest bags are about the same size, and can hold approximately 2 full loads of laundry. Please note, bags larger than a 13-gallon can be used, but may be charged for more than one bag depending on volume of laundry.

First Order Bag Guide

That is the brilliance of per bag pricing! There are no separate bulk rate charges, fill up the bag with whatever machine washable laundry you have and it is still the same flat bag rate!

For the safety and protection of your laundry, it is important that the laundry bags be completely closed and secured. Any navy per bag HappyNest bags that we pick up that are over filled to the point that they cannot be cinched tight, will be charged a $7.99 bag closure fee. 

If you are on the Weekly HappyNest plan, your next pickup will be automatically scheduled for the same day of the following week. If you need to make changes to your Weekly schedule or want to schedule a By-Request Pickup:

1. Log in to your HappyNest account (via the mobile app or desktop)
2. Choose the date for your laundry pickup
3. Click update
4. Confirm that your “Next Pickup” has been updated to the date you selected.

Any changes or requests made after 6:00 am on the day of pickup are subject to the flexibility of the HappyNest driver’s route for that day.

Isn't it easier to do everything on your phone?!

Here are some things you can do with your Text-notifications switched on:

1. Confirm or cancel your next HappyNest pickup by simply responding to a text.
2. Receive text updates on your driver's arrival on the day of pickup/drop-off.
3. Receive your invoice totals via text.

Log into your account and switch on Text Notifications for an added layer of convenience with HappyNest!

For your first pick up, any type of plastic or fabric bag will do (we recommend a 13-gallon kitchen bag)! Please do not use hampers or boxes.

You will receive your very own HappyNest bags on your second drop-off to use moving forward! If an additional laundry bag is needed, please call or text HappyNest Customer Service at 855-335-9274.

If you need extra blue laundry bags, please email hello@happynest.com and let them know how many you need.

No! You can send all your laundry in at one time. Please note orders over 75 pounds may take an additional day to process.

Please schedule your pickup by 6:00 am Eastern Time the day of your pickup. This allows enough time for HappyNest drivers to plan their routes for the day.

Sure. You can choose to receive reminders by email, text, or both the day before your pickup is scheduled.

Just log into your account through the HappyNest website or app to find out the status of your laundry and when you can expect your driver to arrive.

Our drivers start driving their routes as early as 7 am and may continue making pickups and drop-offs into the evening. On days when you’re expecting a visit from HappyNest, we’ll notify you by email, text, or through the HappyNest app (depending on your preferences) of your driver’s arrival status. Please be aware that our drivers may contact you from their personal cell phone when they arrive.*

*Please be advised that select facilities begin their routes prior to 7 am. If you would like to confirm the earliest pickup time in your area, contact our Customer Service team and they would be happy to provide you with that information.

HappyNest has incorporated email and text reminder tools in its software to help you remember your laundry pickup day. However, if you do forget to leave your laundry out, we will charge a missed pickup fee to cover the cost of a driver going to your home or business. Missed pickup fees depend on the HappyNest location you are serviced by.

To Avoid Missed Pickup Fees: Please cancel the pickup on your account by 6 am ET the day of your scheduled pickup. Any cancellations after 6 am ET are subject to Missed Pickup fees.

Absolutely. We can pick up and drop off your clothes at any address in our service area. We will do our best to accommodate specific time frames, but cannot make any guarantees. Please leave any relevant business information in your pickup/drop off instructions in your account and please be sure your write your name in the white space on your laundry bag(s).

When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry, however, we cannot be responsible for laundry that is damaged by the weather after it’s dropped off at your home. Please review our Terms of Service for more details.

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. Please be sure to include the location to pickup and drop off your laundry in your pickup/drop off instructions in your account.

We also keep an eye on the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.

While we love animals, to ensure the safety of our drivers, we request that any pet be kept in an enclosed area during pickup/drop-off. 

If you’re going to be away, just log in to your account and place your account on “Vacation Stop” until you return. Please be sure to remove this hold and schedule your pickup at least a day before you need us to arrive!

However rare this is, it can happen. If there is severe weather, we will return your laundry to you as soon as it’s safe for our drivers to do so. We will keep you updated on any delivery changes via phone, email, or text.

If you have received items that are not yours, please email hello@happynest.com, text, or call the HappyNest Customer Service team at 855-335-9274. We thank you in advance!

Our HappyNest drivers work very hard to ensure your laundry is picked up and delivered safely and conveniently back to you. We’ve heard from many satisfied HappyNesters that they appreciate the service and would like to tip the driver. If you’d like to leave them a tip after your HappyNest laundry delivery, make sure that the option for the “Popup” is selected in your account.

Each time your driver drops off your laundry you’ll receive a reminder to leave a tip - up to $25. The driver will receive the gratuity that same day.

Please know that you are not required to leave a tip. It is at your sole discretion.

We are closed on the following Federal Holidays:

New Year’s Day – January 1
Memorial Day – Last Monday in May
Independence Day – July 4
Labor Day – First Monday in September
Thanksgiving Day – Fourth Thursday in November
Christmas Day – December 25

For your convenience, some of our facilities offer services on weekends. Please be aware that there may be an additional convenience fee applied.

Yes, we do. Please place all stained clothing in a smaller “Special Attention” bag, and place that bag inside your main bag of laundry. Let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.

Please be advised, if you are hyper allergic to scents from laundry products. We may not be able to guarantee your order will be returned as needed. We will do our best to follow all specified preferences for your order. If you have questions regarding this please contact us prior to scheduling a pick-up.

We employ W2 professional staff who complete your laundry in our professional facilities. Laundry is not done by gig workers in their private residences. 

Yes! You can select low, medium or high when you set up your preferences. These can also be changed and updated anytime in your account.

Yes! You can select cold, warm or hot when you set up your preferences. These can also be changed and updated anytime in your account.

Yes! When you set up your preferences this will be a selection that you choose for your shirts, & pants. These can also be changed and updated anytime in your account.

Please note, we are currently experiencing stock issues due to the national shortage of metal. Some facilities may charge up to $1 per hanger used.

We welcome you to send your own hangers with your laundry, marked clearly with your name, or send back any wire hangers to be recycled.

Yes. However, due to the 24 hour turnaround time, items that are selected for hang/line dry may be returned slightly damp.

No, we do not offer ironing or pressing. We are a wash, dry and fold service.

• Detergents: Tide, Gain, Cheer, All Free & Clear, Seventh Generation*
• Softeners: Downy, White Vinegar
• Dryer Sheets: Bounce
• Bleaches: Clorox, Oxi-Clean

*Detergent offerings may vary based on location

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them. Please note any changes should be made 24hrs before your scheduled pick up.

We check your personal laundry profile for any changes each time we process your laundry.

To add or make changes to your special instructions:

1. Log into your HappyNest account
2. Under “Home” you’ll see the space to include/edit your instructions

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions. Please be sure to update any instructions 24hrs before your scheduled pick up.

We suggest adding a hook to a wall or fence, or adding an over-the-door hook to your front door to hang items. If no hook is available, we will use our best judgment to keep your clothing safe.

No. We wash and dry our customers’ laundry individually in separate machines!

Yes, your white clothing items will be washed separately from colors. For smaller orders, select locations only will use color catchers.

Please be advised that any items sent inside-out will be washed and returned the way that they were received to preserve any colors or graphics on the item.

HappyNest enjoys a 4.6 out of 5-star rating from 1000s of customers like you. We strive to provide high-quality care and we work hard to keep up with those standards. If we lose or damage an article, please notify customer service within 24 hours of the laundry being returned to you.

Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home.

Please review our Terms of Service and Protection Policy for more details.

The Aspergillus species of mold on clothes can easily be inhaled by people and has been known to cause respiratory problems, like coughing, sneezing, wheezing, and even fever. Accordingly, HappyNest will refuse to launder items covered in mold and will return the items, unwashed.

Yes, we do! Please note that larger stuffed items may be returned slightly damp.

HappyNest reserves the right to refuse service of items soiled with bodily fluids, chemicals, or garbage. If we are unable to launder, items will be returned unwashed. In the event that we can launder, laundry is subject to a sanitation fee.

Yes, any machine washable coats may be sent in with your regular laundry.

Any machine washable shoes may be sent in.

Yes, you may send all clothing that is machine washable.