First Order Guide

For your first pickup, place your laundry in any bag clearly marked with your name and “For HappyNest”. Please use a 13-gallon kitchen bag or cloth bag of equivalent size. Please note, bags larger than a 13-gallon can be used, but may be charged for more than one bag depending on volume of laundry. We ask that you do not use hampers or boxes as they might get damaged during transportation. You will receive your blue HappyNest laundry bag(s) in the mail, after your second drop off, which you can use for all future pickups. Once received, please write your name in the white space on the front of your bags.

If you haven’t done so already, schedule a pickup. You can schedule online or through our app which is available in both the Apple and Google app stores.

Our drivers start driving their routes as early as 7 a.m. and may continue making pickups and drop-offs into the evening. On days when you're expecting a visit from HappyNest, we'll notify you by email, text, or through the HappyNest app (depending on your preferences) of your driver's arrival status. Please be aware that our drivers may contact you from their personal cell phone when they arrive.

If our driver will need any special instructions to find your laundry - or gate or key codes - make sure to include that information in the “Additional Pickup Instructions” in your account.