Damaged/Missing items
HappyNest enjoys a 4.6 out of 5-star rating from thousands of customers like you. We follow the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We strive to provide high-quality care and we work hard to keep up with those standards!
It is extremely rare that items are lost or damaged. Your laundry is tagged and laundered separately from other orders at all times. However, in the event items are lost or damaged you’re protected under our Protection Policy.
Please be advised that we do not look at laundry tags prior to laundering. We cannot guarantee against color loss, color bleeding or shrinkage, or against damage to weak and tender fabrics as this would occur in any laundering process. These things are not covered by the Protection Policy.
HappyNest provides only wash, dry, fold services and all items sent in will be laundered as such. We are not responsible for damage to ‘dry clean only’ items included in your laundry.
Although we try as hard as possible to track such items, we are not responsible for loose items in pockets or bundles of garments (i.e. jewelry, watches, cash, etc.). We request that customers empty pockets prior to putting laundry out for pickup as we can not be held responsible for damage to your garments from items left in pockets (lipstick, gum, pens, etc.).
Plan covers:
- Missing or damaged items
- Used-value (up to 60% of retail purchase price) up to $25 per item
- Up to $200 per order
- Covers only when reported within 24hrs of delivery
Plan does not cover:
- Shrinkage
- Color Bleeding
- Holes and tears in weak fabrics
- Damage due to items left in laundry
- Any items left behind in laundry
Any reimbursement required will be issued in HappyNest credits applied to future purchases.
Credit given to the customer is not guaranteed and is under the sole discretion of HappyNest. All reports of missing or damaged laundry will be investigated by HappyNest Customer Service and our local facility partners, which can take as many as three business days.